Come Work With Us
Our Work Culture
Empowering people is an essential part of the First Financial Security mission and empowering our Home Office staff is no different. Our dedicated Executive and Human Resources Departments work hard to create a motivating and enriching workplace where all employees can achieve their career goals. As a small corporate team working hard to support a diverse field of agents, the FFS work culture focuses on people and can best be described as a welcoming family.
Join us in our mission to help all people achieve financial security and peace of mind.
Our Key Characteristics
HELPFUL
Address the needs of the agent first.
CULTURALLY SENSITIVE
Empower entrepreneurship
in every community.
INNOVATIVE
Always improving the agent experience.
MOTIVATIONAL
Encourage agents to embrace the opportunity.
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New Business Case ManagerWHAT WILL YOU BE DOING As a Case Manager, you will work closely with our producing agents throughout the underwriting process, to ensure an efficient flow of business. Case Managers develop strong, professional relationships with our insurance carrier partners, producers, and our internal staff. A day in your FFS life might include…. • Acting as liaison between producers and carriers, to get to an underwriting decision as quickly as possible. • Managing requests for case status as needed and corresponding with carriers to clarify and resolve outstanding requirements. • Identifying and escalating cases that need additional attention or intervention. • Helping ESL agents understand insurance jargon. • Identifying changes in carrier procedures that affect business flow, and reporting them back to management. • Assisting agents with after-issue changes that require the assistance of a carrier underwriter or case manager. WHAT YOU WILL BRING TO THE TEAM • Bachelor’s degree • Minimum 5 years of work experience as Case Manager or similar life insurance experience • Cultural sensitivity • Strong discernment skills and ability to “triage” problems • Sense of urgency without losing attention to detail • Proficiency in Outlook, MS Word, Excel, and PowerPoint • Strong written and verbal communication skills WHAT WE NEED FROM YOU • Full-time: Monday - Friday • Hours: 8:30 AM – 5:30 PM ET • Location: Johns Creek, GA (hybrid or remote options possible) BENEFITS FFS offers a comprehensive benefits package to full-time employees, which includes: • Medical, dental, vision, life insurance • STD / LTD • Paid Time Off First Financial Security is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations.
